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Privacy Policy / Cookie Policy

This privacy policy sets out how James & James uses and protects any information that you provide when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

  • name and title
  • contact information including email address and/or telephone number
  • demographic information such as postcode
  • other information relevant to customer orders


What we do with the information we gather

We require this information in order to fulfill deliveries, and process returns and refunds. We will not under any circumstances supply any third parties with any information gathered for marketing purposes or otherwise.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

  • All cookies used on this site are anonymous, and contain no data specific to the visitor.
  • We use cookies on our site to track behaviour, which helps us to improve our site, and increase our product range.
  • Our shopping cart uses cookies to track items in your basket, and is essential to the functionality of the site.


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The cookies on our site allow our shopping cart to store details of items added, and enable the checkout process.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website or being able to place an order.

Links to other websites

Our website may contain links to other websites of interest, such as our Facebook & Twitter profiles, brand partners and payment providers. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties under any circumstances, unless required by law to do so.